Filter Unsettled Orders
Use the Channel, Status, and date filters to narrow down to a specific platform and time range -- Unsettled is the default view.
Result: A focused list of exactly what still needs reconciling.
Channel Settlements Guide
How to use Channel Settlements
Reconcile what delivery platforms actually paid out against what was recorded at checkout, item by item.
Primary Actions
Record The Real Payout
Enter the actual amount received for each line item and click Save; use Undo settlement to revert if you made a mistake.
Result: The sale's total and completion status update automatically to reflect real payouts.
Export For Reconciliation
Click Export CSV to download the filtered list, including each order's channel reference number.
Result: A file you can match line-by-line against the platform's own payout report.
Recommended Workflow
- Open Dashboard > Operations > Channel Settlements.
- Filter by channel and date range to match your platform's payout report.
- Enter the real amount received for each item, comparing against the platform's payout.
- Save each settlement -- once every item on a sale is settled, the whole sale counts as completed in revenue reports.
- Export CSV for your records or to hand off to accounting.
Best Practices
- Settle on a fixed schedule (daily or weekly) so discrepancies are caught while they're still easy to trace.
- Use Undo settlement rather than re-entering a corrected sale from scratch if you catch an entry mistake.
- Export CSV before archiving a period, so you keep an audit trail alongside the platform's own report.
Operational Notes
Manager/Admin Only
Channel Settlements is restricted to managers and admins, both on screen and via the API.
A Sale Only Counts As Completed Once Fully Settled
Settling every item on a delivery-channel sale flips it to completed for revenue reporting; unsettling even one item drops the whole sale back to pending.
In-Store Sales Aren't Included
This tool is specifically for delivery-channel orders (Food Panda, Grab, Other) -- in-store sales settle at checkout and don't appear here.